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    We strive to make all of our customers, happy customers!

    In the event that you do not receive your order or receive an item that is either damaged, poor quality or not as per the description on our website we will issue a refund. We will not accept any returns without you receiving a prior Return Authorization number from Unibest. Please contact us at and we will get back with you the same day.

    If we require the item to be returned, the return shipping fee will be paid by the customer.

    All requests for refunds must be made within 10 days of receipt of merchandise and all merchandise items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

    Additionally, we cannot accept returns for the following:

    • Rings ordered in the wrong size 
      • Please make sure before ordering rings, that you know your correct ring size (refer to ring size chart on item description), or have had your finger measured prior to ordering. 
    • Evening bags that don't fit your mobile phone
      • Please review the measurements of all bags & your phone carefully! Some bags may not fit your mobile phone. The inside measurements will be approximately 1 cm (3/8") LESS in both width & height than the actual measurements of the outside of the bag (listed in the product description).

    If you have any questions on sizing regarding rings or evening bags, please contact us at before ordering.

    We only replace items if they are defective or damaged and we must be notified within the 10 day period after receipt of goods. If you need to exchange a damaged or defective item for the same item, send us an email at and we will get back with you immediately!